Doug has over
30 years experience in the area of information technology, including planning,
design, selection and installation management of telecommunications and LAN
systems. Doug’s background includes experience in government,
computer, retail and healthcare industries. He has held positions in
engineering, marketing and general management as both an end user and a vendor.
His experience includes consulting, managing, marketing, teaching, R/D and
product management experience with Information Systems and Telecommunications
in the government, computer, retail, education and health care
industries. He is adept at deploying technology to enhance business
competitiveness by improving business processes and streamlining workflow. His
engagements have included needs assessment, competitive analysis, budget
development, functional specification and requirement development, executive
interaction, presentation development and delivery, negotiations, project
management, proposal writing and selling. He has extensive technical
experience with computers, call centers, databases, distribution systems,
Internet technologies, networks (LAN, WAN and Wireless), security systems,
voice processing (ACD, IVR, VR), and telephone systems.
Doug holds
an MBA from the
As Operations and
Engineering Practice Leader, Doug focuses on:
·
Operations
Integration
·
Help
Desk,
·
Networking
Infrastructure